Spin Palace Casino How to Withdraw

The Spin Palace cashier is built around a single place: the Bank tab in the top right corner of the screen once you are logged in. Deposits, withdrawals, pending requests and the reverse button all live there, on desktop and in the mobile browser alike. We walked through the flow on both, and the order below matches what you see on screen.

That is the whole Spin Palace withdrawal process for New Zealand players. Most of the questions we get are not about the buttons at all but about what happens around them: which method you are allowed to use, why the money is still "pending" the next morning, or why a request made on a Friday lands on a Tuesday. The rest of this guide covers each of those in turn, starting with the fastest option.

Skrill and NETELLER are the two methods on the New Zealand cashier that work in both directions and pay out without waiting on a bank. Spin Palace's own payment page names Swift, Skrill and NETELLER as its most popular withdrawal methods, and it is easy to see why the two e-wallets top the list for Kiwi players: after the 24-hour reverse period, the money is released straight into your wallet balance, with no business-day count to wait out.

From there it is your wallet provider's rules that apply. You can spend the balance, keep it for your next deposit, or send it on to your New Zealand bank account from inside Skrill or NETELLER. Any fee for that last step, or for a currency conversion inside the wallet, is charged by the wallet provider, not by the casino. Spin Palace itself lists no withdrawal fee for either e-wallet.

Making an e-wallet withdrawal go smoothly

• Use the same wallet you deposited with. The terms say funds are withdrawn with the method used for depositing, up to the amount of the deposit. If you topped up with Skrill, cash out to that same Skrill account.
• Match the names. The name and email on your e-wallet should match your Spin Palace account. A wallet registered to a partner or a different spelling of your name is the classic reason for a hold.
• Keep the wallet verified on its side too. Skrill and NETELLER have their own limits and checks. An unverified wallet can hold an incoming payment even after Spin Palace has sent it.
• Skrill 1-Tap is deposit-only. It is a quick way to top up, but the payout goes to a normal Skrill withdrawal.

In practice, a Skrill or NETELLER cash-out requested on a weekday morning in New Zealand is usually sitting in the wallet the following morning or afternoon, once the 24 hours are up. The only things that stretch that are the weekend rule (explained below) and a verification check that is still open.

If you would rather see your winnings land in your everyday ANZ, ASB, BNZ, Westpac or Kiwibank account, the Swift bank transfer is the option to choose. You cannot deposit this way; it exists purely to pay you out. Spin Palace lists it at 1-3 business days once the pending period is over, and it is also the fallback when the method you deposited with cannot receive a payout. The terms allow non-wagered deposits to go back either to the original method or to "a bank account held in your name".

What the casino needs from you

New Zealand banks do not use IBANs. ANZ says it plainly: an IBAN is not required to send money to an ANZ New Zealand bank account. Instead you give your full account number in the standard 16-digit format, and the payment is routed using your bank's SWIFT/BIC code.

Fees and exchange on a bank transfer

The only fee in Spin Palace's own withdrawal policy sits here: NZ$5 on a direct bank transfer under NZ$500. Ask for NZ$500 or more and that fee drops away. If your balance is, say, NZ$420, it can make sense to cash out to Skrill or NETELLER instead, or to wait until a single bank request clears the NZ$500 mark.

Because Swift is an international payment, your own bank and any intermediary bank in the chain may take a fee for receiving it, and the policy states that the casino is not liable for foreign exchange fees or conversion rates at your bank. What your bank charges for an inward international payment varies by bank and account type, so check your bank's fee page or app before you rely on an exact figure. The easy way to avoid surprises: withdraw a larger amount less often rather than several small ones.

Online casinos pay out through payment processors, and the name that appears on your bank statement or e-wallet history is often the processor's or the operating company's reference rather than the casino's brand name. That is normal and it is not a sign that something has gone wrong. The wording changes with the method and over time, so we are not going to quote a descriptor that might be out of date next month; match the payment by date and amount instead.

One more thing that catches people out: Spin Palace's withdrawal policy says a payment "may reflect as a single payment or in increments". A NZ$1,200 request could arrive in one go, or it could show up as two or more smaller credits on the same or following days. Add them up before you contact support.

Knowing how to withdraw from Spin Palace Casino is half the job; picking the right method is the other half. This table is built from Spin Palace's NZ payment-methods page and withdrawal policy. "Speed" means the time after the minimum 24-hour pending period, because every withdrawal goes through that first. Where the casino does not publish a figure, we say so instead of guessing.

Reading the table

• Minimum: the payment page is explicit that the minimum withdrawal amount for all methods is NZ$50.
• Maximum: no per-transaction maximum is published for New Zealand. The general terms do set an overall daily withdrawal limit, and very large wins that come up against it are paid out over several days rather than lost.
• Fees: the NZ$5 bank transfer fee under NZ$500 is the only casino fee in the policy. Terms 7.4 adds that "there may be charges incurred for withdrawals", which in practice means your bank, card issuer or wallet provider.
• Deposit-only methods: handy for topping up, but plan your exit. If you deposit with Mastercard or a voucher, set up Skrill, NETELLER or your bank details for the payout.

POLi is not on the NZ cashier. If an older review mentions it, that information is out of date.

If you have ever deposited with Visa, Spin Palace's withdrawal policy says your request "will automatically be refunded to the card details on record, providing VISA's card's qualifying criteria are met". In plain terms: you do not pick a card, the cashier does, and the payout goes back to the same Visa you used. The listed time is 1-3 business days after the pending period. Older NZ help pages gave a wider "up to 5 business days" for cards, so if your bank is slow to post card refunds, allow a little margin.

If your card does not meet those criteria, the payout still has somewhere to go. The terms allow money to be returned to a bank account held in your name, so keep your NZ bank details handy and let live chat arrange the switch; payment details are only changed through Player Services.

Deposited with something that cannot pay out?

Mastercard, Google Pay, paysafecard and Neosurf are deposit-only on the New Zealand cashier, and Apple Pay shows no withdrawal timeframe at all. That is common across online casinos: prepaid vouchers have nowhere to send money back to, and wallet-style card payments are set up for spending. You are not stuck. When you open Withdraw, choose one of the four payout methods:

The reverse withdrawal period

When you confirm a cash-out, it does not go to the payments team straight away. The withdrawal policy says each withdrawal "will remain pending for a minimum of 24 hours", which the casino calls the reverse withdrawal period. During that time the money still counts as your cash balance, and a Reverse Withdrawal button in the Bank tab lets you send it back to your casino balance in one tap. Once the 24 hours are up, the request is released to the processing department and can no longer be reversed.

Why have it at all? It gives you a window to change your mind about the method or the amount, and it gives the casino time to run its checks before any money moves. Players who asked for NZ$60 and then wanted NZ$600 find it useful: reverse, then request the right amount.

The weekend rule, in New Zealand time

The policy is written in GMT: withdrawals started between 05:00 GMT on Thursday and 05:00 GMT on Sunday stay pending, and reversible, until after 05:00 GMT on Monday. The terms add that there is no withdrawal processing over weekends. Converted to New Zealand time, that weekend window opens on Thursday evening, not Friday:

So a Skrill withdrawal you request on Thursday at 8pm in Auckland stays pending right through to Monday evening, then lands shortly after. The same request on Wednesday evening would clear its 24 hours on Thursday evening and reach your wallet before the weekend. If you want your money for the weekend, ask for it by Wednesday night.

NZ public holidays

Visa and Swift payouts count business days, and New Zealand banks do not process on public holidays. The ones to plan around over the next year: Labour Day on Monday 26 October 2026; Christmas Day on Friday 25 December and Boxing Day observed on Monday 28 December 2026; New Year's Day on Friday 1 January and the day after observed on Monday 4 January 2027; Labour Day on Monday 25 October 2027. Add a day for each one that falls inside your 1-3 business days, and remember your regional anniversary day too.

Spin Palace is run by the Baytree group (Super Group): Baytree (Alderney) Limited appears on the Alderney Gambling Control Commission eGambling list, and Baytree Interactive Limited holds the Kahnawà:ke Gaming Commission licence 00892 that the current NZ terms are issued under. Those licences require the casino to confirm who you are and that the money is yours before it pays out. No online casino holds a New Zealand licence yet, as the Department of Internal Affairs is still setting up the regime under the Online Casino Gambling Act 2026, but identity checks like these will be part of that regime too.

What you may be asked for

What triggers a check

The terms name three triggers: a withdrawal made for the first time, a large withdrawal, and changes to your payment options. On top of that, any large single or cumulative transaction can lead to a check under the general terms. Source-of-wealth checks, when they come, can ask for things like bank statements, payslips, business accounts, papers from an asset sale, a settlement or an inheritance. Most casual players never get that far; photo ID, an address document and proof of the payment method are what a typical first cash-out needs.

Send the documents through the account area or ask live chat how to upload them. Support is available 24/7, and it is the fastest way to find out whether anything is still missing. Do answer every request: the terms say that failing to send requested documents may lead to the account being closed.

Getting it approved first time

• Photograph documents flat, in good light, with no fingers over the text.
• Make sure the address on your statement matches the one on your Spin Palace profile. A recent move is the most common snag.
• Use a document dated within the last six months; a rates notice from last year will not count.
• Upload everything in one go rather than drip-feeding it, so it can be reviewed together.

Spin Palace keeps bonus money in a separate bonus account. The NZ bonus terms are clear on the order of things: you "will be unable to withdraw any amount" from your account until you have either met the 35x wagering requirement or played through all the funds in the bonus account. Once one of those is true, what remains is withdrawable like any other cash balance, subject to the NZ$50 minimum.

A worked example

Say your first deposit is NZ$100 and you take the 100% match. Wagering is 35x, and the 6x rule means cash-outs from that welcome stage can be capped at NZ$600, with a progressive jackpot win the exception. If you then want the second match bonus, claim it with your next deposit before you request any withdrawal. Ask for a cash-out first and that unclaimed match bonus is gone.

The bonus terms also treat single bets of 30% or more of the bonus value as irregular play, and the casino can withhold withdrawals because of it. Sticking to normal stakes on the pokies avoids the issue completely. Changed your mind about a bonus? Support can remove one on request, as long as you have not started playing it through yet.

What to do if your payout is held

Start with the Bank tab: if the request still shows as pending, check the time against the 24-hour window and the weekend rule. If it has been released and the listed time has passed, open live chat, which runs 24/7, and have the date, amount and method ready. Support can tell you straight away whether a document is outstanding or a detail needs correcting. For urgent requests chat is quicker than email. We check these figures regularly, and our fact-checking page shows where each one comes from.

We do not print made-up quotes or names. These are the positive themes that come up again and again when New Zealand players review Spin Palace withdrawals.

Want to know who writes these guides and how we test the casino? Read our about us page, or head back to the Spin Palace Casino NZ review for games, bonuses and mobile play.