Spin Palace Casino About Us
This is the Spin Palace Casino about us page: who runs this independent New Zealand guide, who writes it, how we test the casino and how we get paid.
Independent guide: we may earn a commission when you join through our links.
Jump to a section
- Who we are and what this site is
- Who writes this guide
- How we review Spin Palace Casino
- The three dates at the foot of every page
- How this site makes money
- What we cover for New Zealand players
- Our editorial standards
- If something here does not match the casino
- What readers and players tell us
- About us FAQ
Who we are and what this site is
A single-brand guide to Spin Palace Casino, written for players in Aotearoa and priced in NZ$.
This website is an independent review and help guide. It covers one online casino, Spin Palace Casino, and it covers it from a New Zealand point of view: NZ$ amounts, the payment methods Kiwis actually use, local tax questions and the new licensing rules coming in from the Department of Internal Affairs.
We are not the casino. Spin Palace Casino is run by Baytree (Alderney) Limited, part of Super Group, under a Category 1 eGambling licence (155 C1) from the Alderney Gambling Control Commission. The brand has been around since 2001 and has traded as Spin Casino since 2019, although spinpalace.com still resolves and plenty of Kiwi players still call it Spin Palace. You cannot open an account, deposit or chat with support on this site. What you can do here is read up before you do those things at the casino.
Why only one casino? Because depth beats breadth. A site that lists fifty online casinos rarely has time to test a withdrawal at any of them. Focusing on one gaming site lets us go through the full player journey more than once, keep every page current and answer the narrow questions people actually search for, like how long a cash-out takes or what happens to a balance when you close an account.
How we review Spin Palace Casino
We do not rate the casino from its homepage. Each Spin Palace Casino review cycle follows the same four steps, with a real account and real NZ$ deposits.
- 1
Sign up and verify
We open an account from New Zealand, note every field the form asks for and time how long identity checks take once the documents are in.
- 2
Deposit and claim
We deposit from NZ$10, claim the welcome offer (100% to NZ$400, then 100% to NZ$300 twice) and record exactly what lands in the balance.
- 3
Play and wager
We play pokies, tables and live games, track the 35x requirement and check that the game counts on the lobby match the 1,500+ figure.
- 4
Withdraw and ask
We cash out, time each stage and put real questions to 24/7 live chat and email support, from bonus rules to account closure.
Anything we cannot test ourselves, such as the licence status, we check at the source: the Alderney Gambling Control Commission register for the operator, and eCOGRA for game fairness certification. If the casino says one thing and its terms say another, the page says so and goes with the terms.
The three dates at the foot of every page
Each page ends with a short byline: Katie's name and three dates. They mean different things, and together they tell you how fresh the information is.
| Date | What it tells you | When it changes |
|---|---|---|
| Published | The day the page first went live. | Never. It stays fixed for the life of the page. |
| Updated | The last time the content itself was edited: a new figure, a rewritten step, an added answer. | Only on a real content edit. A check that finds nothing to change leaves it alone. |
| Checked | The last time we verified the page against the live casino and its terms. | Every verification pass, even when nothing needed changing. |
Swipe to see the whole table
How to read them together
An old Updated date next to a recent Checked date is good news: the page was still accurate when we last looked. If Checked is more than a few weeks old and you are about to rely on a number, treat the casino's own terms as the final word.
How this site makes money
This is an affiliate site, and we would rather say that plainly than bury it. When you click one of our buttons and open an account at Spin Palace Casino, we may receive a commission from the casino. That is how the testing, the deposits we make for reviews and the time spent re-checking pages get paid for.
- It costs you nothing. The commission comes out of the casino's marketing budget, not your deposit or your winnings.
- Your offer is the same. Joining through our link gets you the standard welcome package, up to NZ$1,000 on the published terms.
- We are independent. Spin Palace Casino, Baytree (Alderney) Limited and Super Group do not own, run or edit this site, and they do not see pages before they go live.
- No payment for ratings. Our views on bonus value, payout speed or support are based on our own testing.
Every affiliate button opens the casino in a new tab, so this guide stays open behind it for reference while you sign up.
What we cover for New Zealand players
The guide is built around the questions Kiwi players ask most often about Spin Palace. Start with the overview, then go to the page that fits your question:
The overview: games, bonuses, banking and mobile play in one place on our Spin Palace Casino homepage.
Getting paid: verification, methods and timings in the withdrawal guide.
Taking a break or leaving: cooling-off, self-exclusion and closing your account on the close account page.
Tax: how casual casino winnings are treated in New Zealand in tax on winnings.
Our method: the sources and checks behind every figure on the fact-checking page.
Changes we made: reported errors and how we fixed them on the corrections page.
Licensing, in plain words
New Zealand is changing how online casinos are regulated. The Department of Internal Affairs is setting up a licensing system under the Online Casino Gambling Act 2026, and at the time of writing no online casino holds a New Zealand licence, Spin Palace included. Spin Palace operates under its Alderney licence, and its games carry eCOGRA certification. When the DIA regime starts issuing licences, we will update this page and the homepage on the same day.
Our editorial standards
A few rules apply to every page, whoever reads it and whenever it was last checked:
- Amounts are in NZ$ and come from the casino's terms or our own account, never from a press release.
- If we could not confirm a number, we describe it in words rather than guess.
- Wagering, time limits and minimum deposits sit right next to every bonus figure we quote.
- We name the operator and licence as they appear on the regulator's register.
- Responsible gambling tools are covered alongside the bonuses, not tucked away at the bottom.
- Every correction is logged, with the date and what changed.
- We do not publish invented player reviews, names or win screenshots.
- Gambling is for adults 18 and over; we never aim content at anyone younger.
Gambling should stay entertainment. If it stops feeling that way, Spin Palace lets you set deposit limits and take a break from your account settings, and free, confidential help is available in New Zealand through the Gambling Helpline.
If something here does not match the casino
Casinos change offers, cashier options and screens with little fanfare, so now and then a page here will be behind. If a figure looks different, a link does not open or an offer has changed, this is the quickest way to sort it out:
- 1
Trust the casino's terms
For anything involving your money, the live terms at Spin Palace win. Check the promotions page or ask 24/7 live chat before you deposit.
- 2
Look at the Checked date
The byline at the foot of the page shows when we last verified it. An older date explains most mismatches.
- 3
See how we check
Our fact-checking page lists the sources behind each type of figure, so you can compare like with like.
- 4
Tell us
Send the page, the line and what you saw through the process on our corrections page. We re-test and log the fix.
Account problems go to the casino
We cannot see or change your Spin Palace account. Questions about a pending withdrawal, a locked login or a bonus balance are for the casino's support team, which answers by live chat around the clock.
What readers and players tell us
We do not print made-up quotes. Instead, here are the positive themes that come up again and again in player reviews of Spin Palace Casino and in notes readers send us about the guide.
Bonus maths spelled out
Readers like seeing the 35x wagering worked through in NZ$ before they deposit, instead of just a headline number.
Seen in reader notes, 2026
Withdrawal steps that match the cashier
The step-by-step cash-out walkthrough gets mentioned for lining up with what players actually see on screen.
Seen in reader notes, 2026
Clear about licensing
People appreciate a straight answer on Alderney and on where New Zealand's own licensing stands.
Seen in reader notes, 2026
A long-standing brand
Players often point to Spin Palace's history since 2001 and its eCOGRA-tested games as reasons they feel comfortable playing.
Seen in reviews, 2026
Pokies on the phone
The browser-based mobile casino comes up for running smoothly on iOS and Android without an app download.
Seen in reviews, 2026
Support at any hour
Round-the-clock live chat is a regular positive, especially for verification questions late in the evening.
Seen in reviews, 2026
About us FAQ
Is this the official Spin Palace Casino website?
No. This is an independent guide for New Zealand players. It is not owned or run by Spin Palace Casino, Baytree (Alderney) Limited or Super Group. To open an account, deposit or withdraw you always go to the casino itself.
Who writes the Spin Palace Casino guides on this site?
Every page is written and checked by Katie Evans, Casino Expert with the Gaming Review Team. She tests the cashier, reads the bonus terms and tries the responsible gambling tools before a page goes live.
Do you get paid when I sign up at Spin Palace?
We may earn a commission when you join Spin Palace Casino through one of our links. It costs you nothing, it does not change the bonus you receive, and the casino has no say over what we write.
Why do some pages show an Updated date older than the Checked date?
Updated only moves when we change the content of a page. Checked moves every time we verify the page against the live casino. A page that was still accurate at its last check keeps its old Updated date and gets a new Checked date.
I found a mistake on a page. How do I report it?
Use the process on our Corrections page. Tell us which page, what it says and what you saw at the casino. We re-test the point, fix the page if we got it wrong and log the change.
Is Spin Palace Casino licensed in New Zealand?
No online casino holds a New Zealand licence yet, because the Department of Internal Affairs is still setting up the regime under the Online Casino Gambling Act 2026. Spin Palace is run by Baytree (Alderney) Limited under an Alderney Gambling Control Commission Category 1 eGambling licence, 155 C1.
Seen how we work? See the palace for yourself
Open Spin Palace Casino in a new tab and keep this guide handy while you sign up, claim the welcome package and try the pokies.
Welcome package
Up to NZ$1,000
Min. deposit NZ$10 · 35x wagering · 7 days to claim